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Our Vision
is to not only
provide you with a solution for your contact center software needs
but also predictive dialers that will not only meet your firm’s
specific calling environment, but will help you stay ahead of your
competition. |
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Our Approach
to emerging technology is aggressive which
enables us to deliver strong results. Whether you’re in need
of a custom business application or a state-of-the-art predictive
dialer and call center solution, DataResults Corp is the right business
partner for you. |
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Multi-Media
Contact Center Solution
DialResults® CT Server Platform and Multi-Media
Contact Center solution provides a powerful and affordable communication
solution for designing and managing a growing contact center, enhancing
the customer experience and improving agent productivity. The DialResults®
solution encompasses the broad functionality required by next-generation
contact centers, including the ability ot handle customer contacts
in any media (voice calls, voice mail, e-mail, web integration,
collaboration, and fax) and at the same time, facilitating fully-integrated
routing, monitoring, recording, reporting, and administration for
all customer interaction activities.
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Competitive
Advantage
Conservative consumers,
shifting economic conditions and increasingly competitive business
conditions are making it easier than ever to get new customers.
These factors are also making it harder to keep your customers.
Customer loyalty isn’t something easily given, it has to be
earned.
The fight for customer loyalty
is nothing new to contact center professionals, but the changing
face of the contact center industry is. Our DialResults® predictive
dialer system has been designed for the next generation of contact
centers, and the new breed of contact center professional. DRC’s
emerging technologies and evolving team management strategies
will lead the industry into the next phase of contact center growth.
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Custom
Business Solutions
At DRC we strive to provide the best possible service to our customers.
Our company’s expertise is driven by its ability to understand
business processes from concept to culmination, delivering these
solutions using innovative technology. Our development team has
been creating applications on the Microsoft.NET platform prior to
its official beta release, which has given us a competitive advantage
in the industry.
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