| Advanced
Applications – Extend Your Communication Capabilities!
Virtual Voice Intranet
TeleIPS, DialResults’ VoIP solution, can be integrated
with the existing PBXs and communicate with other TeleIPS
or TelePCX to implement free interoffice communication.
Audio Conference Room
With a friendly user interface, moderating a conference
call has never been easier. Making a conference call is
like walking into a conference room.
Virtual Office
An application that provides comprehensive auto attendant
and voice mailbox functions for companies without an operator
or receptionist. With virtual Office,
companies can have presence at various locations without
having to have a physical location on the site.
Office Hoteling
The flexible office practice that allows an office/desk
to be shared and reserved much like a room in a hotel. Businesses
can void unnecessary real estate expenses while achieving
full utilization of office space and resources.
Virtual
Extension
A PBX function that allows businesses to have as many extension
number/voice mailboxes as needed regardless of the number
of physical extension lines installed.
Web Based UMS (Unified Messaging
System)
Web based UMS is the solution for field sales staff or people
who travel extensively and need to be kept informed of all
messages. TelePCX allows users to access the TeleUMS web
site from anywhere in the world using a standard browser
to retrieve voice, fax, and e-mail messages.
WorkAnywhere with IP-Phone/Soft-Phone
The work-at-home solution that is specifically designed
for businesses with engineers, sales representatives or
customer service employees located in a wide geographic
area.
Alarm Server
An emergency notification solution specifically designed
for businesses’ critical facilities. With deliberate
dial out logic, built-in escalation and confirmation capability
and the reliable redundant architecture, the Alarm Server
ensures smooth day-to-day operation, and substantially reduces
the loss due to unexpected malfunction.
Basic and Advanced ACD (Automatic
Call Distribution)
Smaller companies providing technical support, customer
service and so forth can now have the basic ACD functions
to provide better service to their customers. Following
an easy upgrade procedure, the system can be scaled up to
a full function yet affordable contact center solution with
advanced ACD features.
Call Center Solution
To improve customer satisfaction,
TelePCX leverages real-time knowledge of customer relationships
to dynamically deliver a personalized, consistent customer
experience across all interaction channels.
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Telemarketing
The telemarketing/Outbound Dialing
System enables you to define, implement and modify specific
call campaign events quickly and efficiently. The predictive
dialing function, one of the outbound dialing functions
TelePCX supports, is able to predict agents’ availability
and determine the proper pacing of outbound calls. TelePCX
also provides the true blended inbound/outbound capabilities
to realize the most efficient staff allocation for INFORMERCIAL
applications.
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Service/Help Desk
With
skill-based routing capability, TelePCX’s Service/Help
Desk solution intelligently distributes all calls to the most-appropriate
or best-available agent to improve customer satisfaction and
maximize agent productivity.
Personal Call Recording
TelePCX’s User Console provides
users with the instant call recording function by simply
clicking the mouse. The recorded conversation can be forwarded
to your colleague or assistant via email for further usage/reference. |
