Products
Contact Center   PBX Solutions   Microsoft CRM Products   Contact Center Solutions DialResults Communication Server Platform and DialContact provide a powerful and affordable communication solution for designing and managing a growing contact center, enhancing the customer experience and improving agent productivity. DialContact encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media (voice calls, voice mail, e-mail, web integration, collaboration, and fax) and at the same time, facilitating fully-integrated routing, monitoring, recording, reporting, and administration for all customer interaction activities. -more- PBX An office communication solution that fulfills current needs and grows with a business is crucial to success in today’s competitive business world. DialResults’ TelePCX, with its powerful PBX functions and excellent application development capabilities, brings you a system that can adapt to the way your business operates. Being a cost-effective, reliable and easily scalable system, TelePCX provides the best initial response to customers, improves employee productivity, and can accommodate your business growth, regardless of geography, number of employees or business operation. TelePCX is your ideal Integrated Communication Server solution in this IP era! -more- Microsoft CRM Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business. -more-